Frequently Asked Questions

Fresh & Clean Laundromat is open 7 days a week for your convenience. Our self-service hours are Monday through Friday from 6:00 AM to 10:00 PM, and Saturday and Sunday from 7:00 AM to 9:00 PM. Our drop-off service hours are Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. We are closed for drop-off service on Sundays. Please note that holiday hours may vary.

We accept multiple payment methods for your convenience. For self-service machines, you can use coins, credit/debit cards, or our laundry card system. Our laundry cards are reloadable and offer bonus value when you add funds. For wash-and-fold and dry cleaning services, we accept cash, credit/debit cards, and mobile payments including Apple Pay and Google Pay.

Yes, we offer free parking for our customers directly in front of our location. We have 10 dedicated parking spots, making it easy to load and unload your laundry. During peak hours, street parking is also readily available in the surrounding area.

We strive to make your laundry time comfortable and productive. Our facility features free high-speed WiFi, comfortable seating areas, vending machines with snacks and drinks, a children’s play area, television, and charging stations for your electronic devices. We also provide complimentary coffee during morning hours.

Yes, Fresh & Clean Laundromat is fully accessible. We have wide aisles to accommodate wheelchairs, front-loading machines at accessible heights, and ADA-compliant restrooms. If you need any assistance, our friendly staff is always available to help.

For health and safety reasons, we do not allow pets inside our facility, with the exception of service animals. We appreciate your understanding and cooperation with this policy.

We offer various washing machine sizes to accommodate different load sizes. Our machines include small (20 lb) for regular loads, medium (40 lb) for larger loads like bedding, large (60 lb) for bulky items, and extra-large (80 lb) for comforters, large blankets, and other oversized items. Each machine is clearly marked with its capacity to help you choose the right size for your needs.

A standard wash cycle takes approximately 25-35 minutes, depending on the settings you select. Drying time varies based on the load size and fabric type, but typically ranges from 30-45 minutes. In total, you can expect to complete a wash and dry cycle in about 1-1.5 hours for regular loads. Our high-efficiency machines are designed to minimize waiting time while ensuring your clothes are thoroughly cleaned and dried.

Yes, we provide vending machines with a variety of laundry products, including detergent, fabric softener, dryer sheets, stain removers, and laundry bags. We offer both standard and hypoallergenic options. If you prefer to use your own products, you’re welcome to bring them along.

Our wash and fold service includes sorting your laundry by color and fabric type, pre-treating stains, washing and drying according to fabric care requirements, folding all items neatly, and packaging them for easy transport. We use premium detergents and fabric softeners and can accommodate special requests such as hypoallergenic products or air drying for delicate items. Your clothes are returned clean, fresh, and ready to put away.

Our standard turnaround time for wash and fold service is 24 hours. We also offer same-day service for orders dropped off before 10:00 AM, which can be picked up after 5:00 PM the same day (additional fee applies). For urgent requests, please speak with our staff, and we’ll do our best to accommodate your needs based on our current workload.

We take great care with your laundry and always separate items by color and fabric type before washing. Light colored items are washed separately from dark items, and delicates are handled with special care. If you have specific separation preferences, please let us know when you drop off your items, and we’ll be happy to accommodate your request.

Our wash and fold service is priced by weight. Regular service is $1.75 per pound with a 10-pound minimum. Express same-day service is $2.50 per pound with a 10-pound minimum. We weigh your items when you drop them off, so you’ll know the cost upfront. For customers who use our service regularly, we offer membership plans with discounted per-pound rates, which can provide significant savings. Special requests such as hypoallergenic detergent or air drying may incur additional fees.

We offer three convenient membership plans: Silver ($59.99/month for 40 lbs), Gold ($99.99/month for 75 lbs), and Platinum ($139.99/month for 120 lbs). Each plan provides a significant discount compared to our regular per-pound rates. Memberships are billed monthly, and unused pounds don’t roll over to the next month. To sign up, simply speak with any staff member who can set up your account and explain all the benefits and details.

Yes, we offer a 10% discount on self-service laundry for seniors (65+) and students with valid ID. Additionally, we have special promotions throughout the week, including ‘Discount Tuesdays’ where all customers receive 15% off self-service washing between 1:00 PM and 5:00 PM. Check our bulletin board or ask our staff about current promotions.

While we take the utmost care with your laundry, occasionally items may be lost or damaged. Please report any issues within 48 hours of picking up your order. We’ll need your receipt and the affected items for our claim process. For damaged items, we may offer to clean them again, repair them, or provide reasonable compensation based on the age and condition of the item. For lost items, we may offer compensation based on the item’s value, up to a maximum of $50 per item. Expensive items should be handled through our premium service with additional insurance.

Yes, we offer a loyalty program where you earn points with every visit. For self-service, you receive 1 point for every $1 spent. For wash and fold or dry cleaning services, you earn 2 points per $1 spent. Once you accumulate 100 points, you receive a $10 credit toward any service. Additionally, loyalty program members receive special offers and birthday discounts. Sign up at the front desk with your phone number or email address.